janjiqq Privacy Policy
This page describes what we collect when you use janjiqq and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and provide customer support. All information is encrypted and stored securely.
Our privacy practices are designed to comply with applicable data protection laws in the jurisdictions where we operate. We do not sell your personal data to third parties. We only share information with payment processors, identity-verification providers, and customer support platforms as necessary to deliver our services.
If you have questions about how we handle your data, contact our support team via live chat, email, or in-app message. We respond to privacy inquiries within five business days.
Data We Collect on janjiqq
When you open an account on janjiqq, we collect your real name, email address, phone number, and date of birth. We use this information to verify your identity and create your account. During account verification, we may ask for a copy of your passport, national identity card, or driver's license. We also collect proof of address, such as a utility bill or bank statement, to confirm where you live.
We record all transactions you make on janjiqq—deposits, withdrawals, bets placed, and game activity. This includes the amount, payment method, timestamp, and game or market involved. We also collect technical data: your IP address, device type, browser version, and pages you visit. This information helps us detect fraud, prevent duplicate accounts, and improve our platform.
When you contact our support team, we log your messages, the subject of your inquiry, and any documents you share. We keep these records for dispute resolution and to track how we handle customer requests. If you opt into promotional emails, we also store your marketing preferences.
How We Use Your Data
We use your personal information to process deposits and withdrawals, verify your identity for Know Your Customer (KYC) compliance, and handle disputes. We may share your data with payment processors such as DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual account providers (mobile banking, local payment, online payment, e-wallet) to complete your transactions. These processors operate under their own privacy policies and data protection agreements.
We use your email and phone number to send account notifications, security alerts, and withdrawal confirmations. If you choose to receive promotional messages, we send information about new game releases, tournament updates on Liga 1, Piala AFF, or Champions League, and special offers. You can disable promotional emails in your account settings at any time.
We also use your data to detect suspicious activity, prevent money laundering, and comply with anti-fraud regulations. If we suspect unauthorized access or fraudulent transactions, we may freeze your account pending investigation and request additional verification documents from you.
Your Rights and Our janjiqq Commitments
You have the right to access, correct, or delete your personal data. To request a copy of the information we hold, contact our support team with your account username or email address. We provide this information within ten business days. You can also ask us to correct inaccurate data (such as a misspelled name or wrong phone number) by submitting a correction request through your account settings.
If you wish to delete your account, we can close it and remove most of your personal data within 30 days. However, we may retain some information—such as transaction records and identity documents—for a minimum of five years to comply with anti-money-laundering regulations and dispute resolution requirements. We cannot delete data that is required by law.
We retain your data for as long as your account is active, plus a retention period afterward for compliance and dispute purposes. If you close your account and request data deletion, we begin the removal process immediately. Some data may be archived for legal or regulatory reasons and will not be accessible for normal business use.
Cookies and Tracking Technologies
We use cookies on janjiqq to remember your login status, store your preferences (such as language and currency), and analyze how you navigate our platform. Cookies are small text files stored on your device that help us recognize you when you return to janjiqq. Most cookies expire after 12 months of inactivity.
We also use analytics tools to track page views, game popularity, and payment method usage. This data is aggregated and does not identify individual users. We use it to improve our platform, speed up load times, and ensure our live-dealer tables and esports markets are running smoothly.
You can disable cookies in your browser settings. However, disabling cookies may prevent you from logging in or may limit your ability to access certain features on janjiqq.
Data Security and International Transfers
We encrypt all personal data in transit using TLS 1.3 or higher. Data at rest is encrypted with AES-256. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We require all employees and contractors with access to personal data to sign confidentiality agreements.
Some of our servers and processors may be located outside your country. If you are in Jakarta, Surabaya, Bandung, or Medan, your data may be processed by providers in other Southeast Asian countries or internationally. We ensure all transfers comply with applicable data protection laws and require processors to meet our security standards via written contracts.
Despite our security measures, no online system is completely risk-free. If we detect a data breach affecting your account, we notify you via email within 72 hours and provide guidance on securing your account. You may request a review of our incident response by contacting our support team.
Key privacy points
- We collect your name, contact details, identity documents, and transaction history to operate janjiqq securely.
- We share data with payment processors (DANA, e-wallet, mobile banking, etc.) and KYC verification providers only as necessary.
- We do not sell your data to third parties or use it for external marketing.
- You can request access, correction, or deletion of your personal data within ten business days.
- All data is encrypted in transit and at rest using industry-standard protocols.
- We retain transaction records for a minimum of five years for legal compliance.
Changes to This Privacy Policy
We may update this privacy policy at any time. When we make material changes—such as how we collect, use, or share data—we notify all account holders via email at least 30 days before the changes take effect. Continued use of janjiqq after the notification period indicates your acceptance of the updated policy.
If you disagree with a privacy change, you may request account closure and a refund of your account balance, subject to any pending withdrawals or dispute holds. Contact our support team to begin the closure process.